Privacy Policy – Balanced Body Works
Last updated: 05/11/2024
At LG Bodyworks (Balanced Body Works), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, balancedbodyworks.co.uk, and book services with us.
1. Information We Collect
• Personal Information: When you book an appointment, we collect personal information, including your name, contact details (email address and phone number), and payment information.
• Health Information: To provide safe and effective treatments, we may also collect health-related information relevant to your session.
• Website Usage Data: We may collect data on how you use our website, including IP address, browser type, pages visited, and other analytical data.
2. How We Use Your Information
• To Process Bookings: We use your personal information to manage and confirm your appointment bookings.
• Payment Processing: Payments made through our website are securely processed by Stripe, and we do not store your card details.
• Communication: We may use your contact information to send you appointment reminders, confirmations, or important updates related to your booking.
• Health and Safety: Health information you provide enables us to tailor treatments to your needs and avoid any contraindications.
• Website Improvements: Usage data helps us understand how our website is used and allows us to improve functionality and user experience.
3. How We Protect Your Information
• Data Security: We use industry-standard security measures to protect your personal information. Our website is SSL-encrypted to secure data during transmission.
• Third-Party Services: Payment details are handled by Stripe, which meets stringent security standards. We do not have access to or store your full payment card details.
4. Sharing of Information
• Service Providers: We may share your data with third-party service providers, such as Stripe, only to the extent necessary to process your payments and manage bookings.
• Legal Obligations: We may be required to disclose personal information if mandated by law or to protect our rights or the safety of our clients and team.
5. Your Rights
• Access and Correction: You have the right to access the personal information we hold about you and to request corrections to any inaccuracies.
• Data Deletion: You may request that we delete your personal information, provided that we are not required by law to retain it.
• Marketing Opt-Out: If you receive any marketing communications from us, you may opt out at any time by following the unsubscribe link in the email or by contacting us.
6. Cookies
• Our website uses cookies to enhance your browsing experience and gather usage data. Cookies help us understand how visitors interact with our site and enable us to improve our services. You can manage cookie settings through your browser.
7. Changes to This Privacy Policy
• We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the date at the top of this policy accordingly.
8. Contact Us
• If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us
By using our website and services, you agree to the terms outlined in this Privacy Policy.